Refund Policy

Returns - Due to the nature of our products we do not allow returns unless your order is defective. If your product is defective we will issue a replacement. You must contact us immediately, return the order, unused. We are not able to resell any products that are returned so they discarded and adds to the already mounting issues with our community land fields.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Product Variations - Because buttercreams natural hair & skincare uses natural ingredients when possible there could be product variations. For example due to the fact that herb, extracts, natural fixed oils and essential oils may vary from time to time this does not affect the quality of the product and we will not offer refund or exchange when this is the case.

Cancellations - We do not accept order cancellations once processed. If we approve a cancellation, you will be charged a 35% re-stocking fee plus the cost of all shipping. All orders are made to your order.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Soaps - Soaps are made upon order and will add to your order processing time by as much as 3 to 6 weeks. If you need your order right away, consider adding soaps on a separate order.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at kshbutters@gmail.com and send your item to: 384 Goodman Rd E Southaven MS 38671.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.